{"id":6481,"date":"2001-04-24T19:16:00","date_gmt":"2001-04-24T17:16:00","guid":{"rendered":"https:\/\/institutrobertbadinter.fr\/fr\/?post_type=publications&#038;p=6481"},"modified":"2024-07-23T12:27:21","modified_gmt":"2024-07-23T10:27:21","slug":"systeme-de-gestion-de-la-qualite-et-decision-judiciaire-applicabilite-de-la-norme-iso-9001-note-de-synthese","status":"publish","type":"publications","link":"https:\/\/institutrobertbadinter.fr\/fr\/publications\/systeme-de-gestion-de-la-qualite-et-decision-judiciaire-applicabilite-de-la-norme-iso-9001-note-de-synthese\/","title":{"rendered":"Syst\u00e8me de gestion de la qualit\u00e9 et d\u00e9cision judiciaire : applicabilit\u00e9 de la norme ISO 9001"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Parmi les nombreuses questions que soul\u00e8ve aujourd\u2019hui le service public de la Justice, l\u2019ancien Garde des Sceaux relevait, r\u00e9cemment, celles qui lui paraissaient essentielles: \u201co\u00f9&nbsp;<em>et comment est \u00e9valu\u00e9 aujourd\u2019hui, ce service? Quels sont les crit\u00e8res de qualit\u00e9 de la \u201c production judiciaire?\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La Ministre de la Justice soulignait \u00e9galement que \u201c toutes&nbsp;<em>les grandes entreprises, tous les grands services ont initi\u00e9 une d\u00e9marche de qualit\u00e9 de leurs prestations\u201d; \u00e0&nbsp;<\/em>celle-ci ne peut \u00e9chapper l\u2019institution judiciaire, avec l\u2019ambition de la moderniser<em>: \u201cqui \u00e9value, qui fait respecter le principe d\u2019\u00e9galit\u00e9, qui contr\u00f4le, et sur quels crit\u00e8res, la qualit\u00e9 du service rendu au public?\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un tel vocabulaire &#8211; crit\u00e8res, contr\u00f4le, \u00e9valuation de la qualit\u00e9 &#8211; est emprunt\u00e9 au monde industriel et commercial qui, depuis plusieurs ann\u00e9es, fait de la d\u00e9marche qualit\u00e9 un nouvel outil de comp\u00e9titivit\u00e9. Enjeu strat\u00e9gique et r\u00e9compense supr\u00eame pour l\u2019entreprise, la certification est l\u2019aboutissement de cette d\u00e9marche qualit\u00e9. Elle est le signe visible, ext\u00e9rieur que l\u2019entreprise propose des produits ou des services de qualit\u00e9, qu\u2019elle a su mettre en place un syst\u00e8me d\u2019assurance de la qualit\u00e9 conforme aux exigences des normes ISO.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il semble alors que l\u2019on soit ici bien loin des pr\u00e9occupations qui animent le monde judiciaire. Nul probl\u00e8me de concurrence, nulle pr\u00e9occupation mercantile mais le souci de satisfaire un justiciable dont \u201cl\u2019app\u00e9tence&nbsp;<em>de justice\u201d d\u00e9borde&nbsp;<\/em>aujourd\u2019hui largement les tribunaux.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tout d\u00e9bat sur la Justice d\u00e9nonce les difficult\u00e9s mat\u00e9rielles de l\u2019institution, le manque cruel de moyens, l\u2019insuffisance de personnel: autant de difficult\u00e9s d\u2019intendance, \u00e0 l\u2019origine de l\u2019insatisfaction du citoyen exasp\u00e9r\u00e9 par la longueur des proc\u00e8s et perdant confiance en la Justice. Dans l\u2019analyse des exigences du citoyen face&nbsp;<em>\u00e0&nbsp;<\/em>l\u2019institution judiciaire, le quantitatif devient le crit\u00e8re cardinal: l\u2019augmentation de la productivit\u00e9 des juridictions est la solution privil\u00e9gi\u00e9e pour r\u00e9soudre les probl\u00e8mes. Il semble alors que les juridictions ne doivent \u00eatre \u00e9valu\u00e9es qu\u2019au regard de leur capacit\u00e9&nbsp;<em>\u00e0&nbsp;<\/em>r\u00e9sorber et ma\u00eetriser les flux de contentieux. D\u00e8s lors, am\u00e9liorer la qualit\u00e9 de la justice passe par une augmentation des rendements afin notamment de raccourcir les d\u00e9lais pour obtenir une d\u00e9cision de justice. Cela n\u2019est pas sans danger pour l\u2019institution qui tend \u00e0 substituer \u00e0 la hi\u00e9rarchie judiciaire traditionnelle (contr\u00f4le exerc\u00e9 par la juridiction sup\u00e9rieure sur la d\u00e9cision de la juridiction inf\u00e9rieure) une autre hi\u00e9rarchie, administrative, interne&nbsp;<em>\u00e0&nbsp;<\/em>chaque juridiction: \u201caujourd\u2019hui,&nbsp;<em>le juge est moins comptable de la qualit\u00e9 de ses jugements devant la Cour d\u2019appel que de leur quantit\u00e9 devant son propre pr\u00e9sident, le conseiller \u00e0 la cour d\u2019appel, de la qualit\u00e9 de ses arr\u00eats devant la Cour de cassation que de leur quantit\u00e9 devant son premier pr\u00e9sident.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La r\u00e9forme de la justice civile, mise en place par le d\u00e9cret du 28 d\u00e9cembre 1998, participe pleinement de cette volont\u00e9 de rendre la justice plus rapide pour satisfaire le justiciable. Mais l\u00e0 encore, certains commentateurs de la loi ne manquent pas de relever que cette r\u00e9forme&nbsp;<em>\u201cn\u2019est pas sans dangers potentiels pour la qualit\u00e9 de la justice qui sera rendue dans ces conditions nouvelles\u201d.&nbsp;<\/em>Toute mesure nouvelle tendant&nbsp;<em>\u00e0&nbsp;<\/em>faciliter et&nbsp;<em>\u00e0&nbsp;<\/em>acc\u00e9l\u00e9rer le travail du juge est accueillie avec, \u00e0 tout le moins, scepticisme et r\u00e9serve par les magistrats eux-m\u00eames, par la doctrine et, parfois, avec une certaine humeur, par les avocats.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Productivit\u00e9 accrue et qualit\u00e9 de la production judiciaire seraient-elles alors irr\u00e9ductiblement oppos\u00e9es? Le souci du rendement rel\u00e9guerait-il au second plan, par une sorte de fatalit\u00e9, toute pr\u00e9occupation d\u2019ordre qualitatif dans la d\u00e9cision judiciaire? Et quelle est, d\u2019abord, cette qualit\u00e9 attendue de la d\u00e9cision judiciaire? Quelle voie, ensuite, sugg\u00e9rer pour satisfaire \u00e0 l\u2019exigence de qualit\u00e9? Ainsi d\u00e9finie dans sa probl\u00e9matique (I) et ses objectifs (II), la recherche accomplie suit une m\u00e9thodologie rigoureuse (III) dont les principaux r\u00e9sultats et le d\u00e9roulement sont expos\u00e9s en derni\u00e8re partie de cette note de synth\u00e8se (IV).<\/p>\n\n\n\n<p class=\"has-orange-color has-text-color has-link-color wp-elements-bf3b40000931e169271c3a0ba56c1a98 wp-block-paragraph\"><strong>Cette recherche est issue de l&rsquo;appel \u00e0 projet sur le th\u00e8me : Qualit\u00e9 de la justice<\/strong><\/p>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-6a7be6d8-375a-4b34-8fc4-f8656ea56b43\" href=\"https:\/\/ierdj.fra1.digitaloceanspaces.com\/media_library\/2023\/04\/99-28-NS.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">99.28_synth\u00e8se<\/a><a href=\"https:\/\/ierdj.fra1.digitaloceanspaces.com\/media_library\/2023\/04\/99-28-NS.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-6a7be6d8-375a-4b34-8fc4-f8656ea56b43\">T\u00e9l\u00e9charger<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-5aec5ae3-cbe4-4b5c-af3b-fa325c4e9e2f\" href=\"https:\/\/ierdj.fra1.digitaloceanspaces.com\/media_library\/2024\/07\/99.28.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">99.28_rapport<\/a><a href=\"https:\/\/ierdj.fra1.digitaloceanspaces.com\/media_library\/2024\/07\/99.28.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-5aec5ae3-cbe4-4b5c-af3b-fa325c4e9e2f\">T\u00e9l\u00e9charger<\/a><\/div>\n","protected":false},"featured_media":0,"template":"","disciplines":[114],"collections":[119],"publication_tag":[989,2070,360],"auteurs":[2071,2074,2072,2073,1736],"class_list":["post-6481","publications","type-publications","status-publish","hentry","disciplines-droit","collections-rapports-de-recherche","publication_tag-jurisprudence","publication_tag-qualite-de-la-justice","publication_tag-reforme-de-la-justice","auteurs-dominique-gatumel","auteurs-herve-pujol","auteurs-renaud-lachenal","auteurs-stephanie-navarro","auteurs-vincente-fortier"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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