{"id":8070,"date":"2023-06-14T11:17:19","date_gmt":"2023-06-14T09:17:19","guid":{"rendered":"https:\/\/institutrobertbadinter.fr\/fr\/?post_type=publications&#038;p=8070"},"modified":"2025-03-06T16:34:59","modified_gmt":"2025-03-06T15:34:59","slug":"la-fabrique-des-e-usagers","status":"publish","type":"publications","link":"https:\/\/institutrobertbadinter.fr\/fr\/publications\/la-fabrique-des-e-usagers\/","title":{"rendered":"La fabrique des e-usagers"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Politiques et pratiques de l\u2019acc\u00e8s au droit et de ses dispositifs&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette recherche r\u00e9inscrit la probl\u00e9matique de la \u00ab transformation num\u00e9rique des administrations \u00bb et de la d\u00e9mat\u00e9rialisation dans une analyse plus large des \u00ab pratiques \u00bb de l\u2019acc\u00e8s au droit. Elle en retrace d&rsquo;abord les grandes \u00e9tapes, de la logique militante des ann\u00e9es 1970\/80 \u00e0 la logique institutionnelle des ann\u00e9es 90 dans laquelle le minist\u00e8re de la Justice pilote une politique partenariale qui s\u2019appuie sur les Conseils d\u00e9partementaux d\u2019acc\u00e8s au droit (CDAD), jusqu\u2019\u00e0 la reconfiguration actuelle autour des \u00ab points-justice \u00bb et du r\u00e9seau des France services, o\u00f9 la faiblesse des financements allou\u00e9s et le \u00ab gouvernement \u00e0 distance\u00bb ( R. Epstein) de l\u2019\u00c9tat fait reposer sur les r\u00e9seaux associatifs nationaux la charge de conduire et de d\u00e9finir le contenu de l\u2019acc\u00e8s au droit sur l\u2019ensemble du territoire. L\u2019\u00e9quipe de recherche s\u2019est pench\u00e9e sur ces questions \u00e0 partir d\u2019une approche sociologique et d\u2019une m\u00e9thodologie combinant entretiens, observations et analyses statistiques et documentaires.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La recherche montre que les permanences d\u2019acc\u00e8s au droit ne peuvent pas pallier la quasi disparition des guichets des services publics, sachant qu\u2019elles reposent en grande partie sur du travail associatif b\u00e9n\u00e9vole et des professionnels du droit sous-r\u00e9mun\u00e9r\u00e9s et peu reconnus. Au-del\u00e0 de la pluralit\u00e9 des statuts des travailleur.ses des permanences, finement d\u00e9crite, la sur-repr\u00e9sentation des femmes parmi elle.ux participe de l\u2019institutionnalisation d\u2019un travail du <em>care<\/em>, entre engagement et \u00ab sale boulot \u00bb. Cette situation est en outre d\u00e9grad\u00e9e par la d\u00e9mat\u00e9rialisation et la \u00ab m\u00e9diation num\u00e9rique \u00bb, \u00e0 la fois source d\u2019une surcharge de travail pour les travailleur\u00b7ses du droit et d\u2019une nouvelle segmentation, mat\u00e9rielle et symbolique, des usagers qui produit des \u00ab usagers de 3\u00e8me classe \u00bb (D. Memmi). L\u2019analyse des donn\u00e9es montre que deux cat\u00e9gories d\u2019usager\u00b7\u00e8res en souffrent plus particuli\u00e8rement : les femmes victimes de violence et les \u00e9trangers qui n\u00e9cessiteraient une prise en charge sp\u00e9cifique et pour qui le service informatif et ponctuel des permanences parait insuffisant. Ainsi, les r\u00e9flexions sur l\u2019illectronisme et la fracture num\u00e9rique, si elles soul\u00e8vent des enjeux importants, ne suffisent pas \u00e0 penser les cons\u00e9quences de la d\u00e9mat\u00e9rialisation des services publics sur l\u2019acc\u00e8s au droit. La politique de la permanence, si elle devait \u00e0 terme remplacer celle du guichet et non plus la compl\u00e9ter, m\u00e9riterait d\u2019\u00eatre interrog\u00e9e du point de vue des principes fondamentaux du service public : continuit\u00e9, \u00e9galit\u00e9 et mutabilit\u00e9.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/institutrobertbadinter.fr\/fr\/publications\/la-fabrique-des-e-usagers-politiques-et-pratiques-de-lacces-au-droit-et-de-ses-dispositifs\/\" target=\"_blank\" rel=\"noreferrer noopener\">Voir la recherche n\u00b019.33 \u00ab\u00a0La fabrique des e-usagers. Politiques et pratiques de l\u2019acc\u00e8s au droit et de ses dispositifs\u00a0\u00bb<\/a><\/p>\n","protected":false},"featured_media":0,"template":"","disciplines":[114],"collections":[1531],"publication_tag":[1149,2547,104,2546,2548],"auteurs":[1598],"class_list":["post-8070","publications","type-publications","status-publish","hentry","disciplines-droit","collections-actu-recherche","publication_tag-acces-au-droit","publication_tag-administrations","publication_tag-dematerialisation","publication_tag-illectronisme","publication_tag-points-justice","auteurs-ierdj"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La fabrique des e-usagers - INSTITUT ROBERT BADINTER<\/title>\n<meta name=\"description\" content=\"Politiques et pratiques de l\u2019acc\u00e8s au droit et de ses dispositifs&nbsp; Cette recherche r\u00e9inscrit la probl\u00e9matique de la \u00ab transformation num\u00e9rique des\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/institutrobertbadinter.fr\/fr\/publications\/la-fabrique-des-e-usagers\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La fabrique des e-usagers - INSTITUT ROBERT BADINTER\" \/>\n<meta property=\"og:description\" content=\"Politiques et pratiques de l\u2019acc\u00e8s au droit et de ses dispositifs&nbsp; 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